New Image Car Hifi in Harrow: Avoid

“New Image” is a car audio shop at 537 Pinner Rd, North Harrow. I suggest you avoid them, and shop elsewhere. I just bought a car stereo from them, but after wasting my morning they’ve removed it and I’m back to square one.

To start with, the installation went fine, but then the installer repeatedly entered the wrong code into my car’s keypad immobiliser – immobilising it! I walked home and waited for them to call me when the car’s alarm buzzer stopped. Eventually the immobiliser timer expired, so I trudged back to the shop and entered the correct code. After all this, they insisted that I should still pay the full cost of the installation!

Now, their’s was an honest mistake to be sure, but a stupid one that cost me a lot of valuable time. When I get something wrong, I take responsibility for it and do my best to make amends. I expected no less from “New Image Car Hifi”. They decided that they’d rather pay their installer to remove the new stereo and put the old one back, than make amends for their mistake.

So, there are plenty of competitors nearby, I suggest you try them before bothering with “New Image Car Hifi”.

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  1. charley said,

    5 October, 2007 @ 12:38

    I have had a similar experience with New Image. I ordered speakers for my car, based on the dimensions they had listed on their website. When they arrived, the dimensions of the speaker were different than those listed on the website. Now I have to pay for the return of the speakers. They don’t take responsibility for their own mistakes. I agree, stay away.

  2. James said,

    25 June, 2009 @ 19:52

    I also had a bad experience with New Image. i had a alarm fitted by them few weeks later my car got immoblized for some reason called AA the guy from AA looked at the alarm and it was’nt fitted as it should be everthing fell apart

    There fitter when speakeing to him, he acted as he was god ………. dodgy bloke i also had to pay to get the mess sorted

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